Delivery Rules
Delivery Rules

Clear, Fair & Reliable Delivery

Nationwide delivery via trusted partners (Pathao, Steadfast), typically within 2–4 business days after dispatch.

Contact

EMART GADGET

Shop # 03, Floor # 5th (Lift-4), HM Plaza,
Sector # 3, Rajlakshmi, Uttara, Dhaka – 1230

01921128095

info@ecmartgadgets.com

Effective date: 26 August 2025

These Delivery Rules explain how we process, dispatch, and deliver your orders across Bangladesh. They should be read together with our Shipping Policy, Return & Refund Policy, and Terms & Conditions.

At a Glance

Processing: 1 business day (typical) Transit: 2–4 business days Inside Dhaka: ৳ 70 Outside Dhaka: ৳ 130 Couriers: Pathao, Steadfast Support: 10:00–20:00

Delivery Zones & Fees

AreaFee
Inside Dhaka City৳ 70
Outside Dhaka (Nationwide)৳ 130

Fees may vary for oversized/fragile items or remote locations; we’ll notify you before dispatch if applicable.

Processing & Dispatch

  • Orders placed on working days typically process within 1 business day.
  • Orders placed after hours, weekends, or holidays process the next business day.
  • We’ll contact you if an item requires verification or is temporarily out of stock.

Core Delivery Rules

  • Courier & Timeframes
    We deliver via Pathao and Steadfast. Transit windows are estimates; delays may occur due to weather, traffic, or courier workload.
  • Contactability
    Keep your phone reachable during delivery hours. The courier or our team may call to confirm location or handover.
  • Address & Timing Changes
    Address changes after dispatch may not be possible. If urgent, contact us immediately—additional time/fees may apply.
  • Delivery Attempts & Re-delivery
    If delivery fails due to unreachable phone or absent recipient, couriers may re-attempt per their policy. Re-delivery or hold fees (if any) are the customer’s responsibility unless caused by our error.
  • On-Delivery Inspection
    Please check the parcel in the presence of the courier. For damage/shortage/wrong item, notify us immediately at 01921128095 (10:00–20:00).
  • Cash on Delivery (COD)
    COD is generally available. We may request advance shipping charge or partial prepayment for specific orders (e.g., high value, customised, repeat failed deliveries).
  • Fragile / High-Value Items
    We pack with care; extra handling may be required. Please retain packaging and share unboxing photos/video for any claim.
  • Risk of Loss
    Risk transfers upon delivery to your address/recipient as recorded by the courier. For courier-marked deliveries you did not receive, contact us promptly for an investigation.
  • Remote/Restricted Areas
    Deliveries to remote, restricted, or high-security addresses may require extra time or pickup from the courier hub.
  • Proof of Delivery
    Couriers may capture delivery OTP, signature, or photo as proof. Please cooperate with their verification process.

FAQs & Extras

They may attempt delivery again or leave a callback. Please return the call or contact us so we can coordinate a new attempt.

Courier policies vary. Where box-opening isn’t allowed before payment, please record an unboxing video after receiving; if there’s an issue, our Return & Refund Policy applies.

Please ensure authorised personnel can receive on your behalf and that building/security rules allow courier access and calls.

Related Policies

Shipping Policy Return & Refund Policy Terms & Conditions

Replace the links above with your actual policy URLs.

Need delivery assistance? Our customer service team is here to help (10:00–20:00).
Call: 01921128095 Email Us