Your Privacy Matters to EMART GADGET

1) Information We Collect

• Identity & Contact: Name, phone number, email, billing/shipping address.
• Order & Payment: Products ordered, order notes, transaction status. We do not store full payment card details on our servers.
• Account & Support: Account credentials (hashed), support messages, service feedback.
• Technical: IP address, device/browser info, pages viewed, referring/exit pages, timestamps.
• Marketing Preferences: Newsletter opt-in/opt-out, campaign interactions.

Providing certain information may be necessary to place an order or receive support. If you choose not to provide it, we may not be able to complete your request.

2) How We Collect Information

• Directly from you: Website checkout, account registration, forms, calls, emails, or messages.
• Automatically: Through cookies, pixels, and analytics when you browse our website.
• From third parties: Payment gateways, delivery partners, fraud-prevention tools (where applicable).

3) How We Use Your Information

• Process, fulfill, and deliver your orders; provide customer support.
• Send order updates, invoices, and service messages.
• Personalize and improve our website, services, and customer experience.
• Detect, prevent, and respond to fraud, misuse, or security incidents.
• Comply with legal obligations and enforce our Terms & Conditions.
• Send marketing communications if you have opted in (you can opt out any time).

Legal bases may include performance of a contract, legitimate interests (e.g., security, improvement), consent (for optional features/marketing), and compliance with applicable laws of Bangladesh.

4) Sharing & Third Parties

We share information only as needed to operate our business, for example:

• Delivery Partners: Courier companies (e.g., Pathao, Steadfast) to deliver your order.
• Payment Processing: Payment gateways and financial institutions (e.g., SSLCommerz, bKash, Nagad or similar, as applicable). We do not store full card details.
• Analytics & Tools: Services that help us measure traffic and improve performance (e.g., web analytics, security, anti-spam).
• Professional Services: Auditors, advisors, or legal authorities when required by law.

We do not sell your personal information.

5) Cookies & Similar Technologies

Cookies are small files placed on your device to make the website work and to help us understand usage. We may use:

• Strictly Necessary: Required for checkout, cart, and security.
• Performance/Analytics: To improve site functionality and measure traffic.
• Preference: To remember your choices (e.g., language).
• Marketing (optional): To deliver or measure promotions where you have consented.

You can manage cookies in your browser settings. Blocking some cookies may impact site features such as checkout.

6) Data Security

We use reasonable technical and organizational measures to protect your information (e.g., HTTPS, limited access, hashed passwords). However, no method of transmission or storage is 100% secure.

7) Data Retention

We keep personal information only as long as necessary for the purposes described in this Policy, including legal, accounting, or reporting requirements (e.g., tax and financial recordkeeping).

8) Your Rights & Choices

• Access/Correction: You may request a copy of your data or ask us to correct inaccuracies.
• Deletion: You may request deletion where applicable and not restricted by legal obligations.
• Consent Management: You can opt out of marketing at any time (unsubscribe link or by contacting us).
• Cookies: Control cookies via your browser settings.

To exercise your rights, contact us using the details below. We may ask to verify your identity before processing a request.

9) Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect their personal information. If you believe a child has provided data to us, please contact us and we will take appropriate steps.

10) International Transfers

Your information may be processed in Bangladesh and, where our providers operate, in other countries. We take appropriate measures to protect your data consistent with this Policy and applicable laws.

11) Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new “Effective date” and, where appropriate, notify you by email or on our website.