Hassle-Aware Returns for Peace of Mind

1) Eligibility Conditions

• Item must be in original condition with all accessories, manuals, freebies, and original box/packaging.
• Proof of purchase (order ID/invoice) is required.
• For damage/shortage claims, please inspect during delivery in front of the courier and notify us immediately at 01921128095 (10:00–20:00).
• We recommend capturing an unboxing video to help process damage/DOA claims faster.

If the courier has already left, we will still assist per this Policy; however, immediate swap may take longer without on-delivery verification.

2) Items Not Eligible for Return

• Change-of-mind or compatibility issues after use/opening (unless mis-described).
• Software licences, digital codes, gift cards, consumables, hygiene items once opened.
• Physical damage, burns, or liquid damage caused after delivery.
• Refurbished/clearance items explicitly sold “as is”, if mentioned on the product page.

3) How to Start a Return

1. Email info@ecmartgadgets.com or call 01921128095 within the applicable window.
2. Share order ID, problem details, and photos/video (package, product, courier label). Our team will confirm eligibility and provide an RMA (return authorisation) and address.
3. Pack securely in the original box with all items. Remove personal accounts/locks where applicable.
4. Dispatch via a reliable courier. For approved defect/DOA cases, we may arrange pickup or reimburse reasonable return shipping.

Unauthorised returns or parcels sent “cash on delivery” without approval may be refused.

4) Replacement, Exchange, or Refund

• Replacement: Our default solution for DOA/defects/mis-shipment where stock is available.
• Exchange: Like-for-like model or equivalent value (subject to availability and your confirmation).
• Refund: If replacement/exchange is not possible, we will refund the item price to your original payment method.

Processing typically begins after we receive and inspect the returned item (usually within 2–5 business days).

5) Refund Method & Timeline

• Method: Original payment method (e.g., SSLCommerz card/mobile wallet) or bank/bKash/Nagad for COD—details will be confirmed with you.
• Timeline: We initiate refunds after inspection; bank gateways may take additional time per their policy.
• Fees: Shipping/delivery fees are non-refundable unless the return is due to our error (defective, damaged, wrong, or missing items).

6) Return Shipping Responsibility

• Our fault (DOA/defect/mis-shipment): We cover reasonable return shipping or arrange pickup.
• Customer reason (not defective): Return shipping and original delivery charges are borne by the customer.

7) On-Delivery Inspection

We deliver through trusted partners (e.g., Pathao, Steadfast). Please inspect the parcel while the courier is present whenever possible.

• Report any visible damage, short shipment, or wrong item immediately so we can assist on the spot.
• If you discover an issue after opening, contact us promptly; we’ll work to resolve it per this Policy.

8) Manufacturer Warranty

Where applicable, products may include a manufacturer warranty. After the return window, warranty claims may be handled via the manufacturer or authorised service centre under their terms.

9) Misuse & Fraud

We may refuse or limit returns in cases of abuse, excessive returns, or suspected fraud, and may request additional verification.

10) Changes to this Policy

We may update this Policy periodically. We will post the updated version with a new “Effective date” and, where appropriate, notify you by email or on our website.